Effective date: August 28, 2026
This Privacy Policy explains how Dee's Delivery LLC ("Dee's Delivery," "we," "us," or "our") collects, uses, shares, retains, and deletes information when you use the Dee's Delivery customer mobile application. It does not apply to the separate driver application.
1. Information we collect
Depending on how you use the customer app, we may collect the following information:
- Account information: your phone number, an optional friendly name, an internal customer identifier, and account and login status.
- Saved locations: address labels and addresses that you choose to save for faster ordering.
- Order information: pickup and drop-off addresses, ride or delivery type, requested time, passenger count, instructions, payment-method selection, order status, and related timestamps.
- Device and security information: a randomly generated app device identifier, device manufacturer and model, operating-system version, app version, IP address, session information, and login-attempt information.
- Support information: the subject, details, app version, and device information included when you submit app feedback or a bug report.
- Location information you choose to provide: if you tap the current-location button and grant foreground location permission, the app uses your device's location and platform geocoding service to suggest a nearby street address.
The app does not require location permission because you can always enter an address manually. Dee's Delivery does not store the raw latitude and longitude produced by the current-location feature on its servers. The resulting street address is sent to Dee's Delivery only if you use it in an order or save it as a location.
The customer app does not collect payment-card or bank-account credentials. Customers pay the driver directly for physical ride or delivery services.
2. How we use information
We use this information to:
- Create and maintain customer accounts.
- Send and verify login codes and maintain secure sessions.
- Accept, schedule, dispatch, fulfill, update, and support ride and delivery requests.
- Display saved locations and account preferences.
- Communicate about active, scheduled, completed, or cancelled orders.
- Detect abuse, protect accounts, troubleshoot problems, and maintain the reliability and security of the service.
- Respond to customer feedback, questions, and disputes.
- Comply with applicable legal, accounting, safety, and regulatory obligations.
3. SMS communications
We use your phone number for transactional communications such as login verification codes and service-related updates. Message frequency depends on your activity, and message and data rates may apply. These messages are not used for third-party advertising. Where supported, you may reply STOP to opt out or HELP for assistance. Opting out may prevent delivery of login or order-related texts needed to use parts of the service.
4. How we share information
We do not sell your personal information or share it for third-party behavioral advertising.
We may share only the information reasonably necessary with:
- Dee's Delivery dispatchers and drivers to review, assign, and fulfill your requested service.
- Service providers that support hosting, security, SMS delivery, and other app operations.
- Apple, Google, or another platform location provider when your device uses its location and geocoding services, subject to that provider's own privacy terms.
- Government authorities or other parties when required by law or reasonably necessary to protect safety, rights, property, or the integrity of the service.
- A successor organization in connection with a merger, acquisition, financing, reorganization, or sale of all or part of the business, subject to appropriate protections.
5. Data retention and account deletion
Account information and saved locations are retained while your account is active or as needed to provide the service. Security and support information is retained only as reasonably necessary for the purposes described in this policy.
You can remove an individual saved location from the app. You can also select Delete account at the bottom of the Account page. You must first complete or cancel any active or scheduled order. Account deletion removes saved locations, the friendly name, phone and login identity, active sessions, associated device records, and customer support submissions, and prevents the deleted account from being accessed again.
Completed and cancelled order records may be retained as business records for operations, accounting, dispute resolution, safety, fraud prevention, and legal compliance. Those records may include pickup and drop-off addresses, order instructions, service timing and status, and an internal customer identifier. After account deletion, that identifier is no longer connected to an active customer profile or phone number. We retain such records only for as long as reasonably necessary for these purposes.
If you return after deleting your account, verifying the same phone number creates a new account with a new internal customer identifier.
6. Your choices
- You may deny or revoke foreground location permission in your device settings and enter addresses manually.
- You may add, edit, or remove saved locations from the app.
- You may sign out to remove stored login information from that device.
- You may delete your account from the Account page.
- You may contact us to ask a privacy question or request help concerning your information.
7. Data security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No storage or transmission system can be guaranteed to be completely secure, so we cannot promise absolute security.
8. Children's privacy
The customer app is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information without appropriate permission, please contact us so we can review and address the matter.
9. Changes to this policy
We may update this policy as the app or our practices change. We will post the revised policy at this address and update its effective date. Material changes may also be communicated through the app or another appropriate method.
10. Contact us
For questions or requests concerning this Privacy Policy, contact:
Dee's Delivery LLC
Email: Dees.Delivery.Tiffin@gmail.com
Phone: 419-618-6844