Sign in
Enter your 10-digit phone number and the 5-digit verification code sent by text. If the code does not arrive, wait briefly and try resending it.
Dee's Delivery Customer App
Customer App Support
Need help signing in, placing an order, scheduling a delivery, or managing your account? Contact our local Tiffin team or use the quick answers below.
Contact Support
How can we help?
Quick App Help
Common tasks
These steps cover the most common questions in the Dee's Delivery customer app.
Place an order
Open Order, enter the pickup and drop-off information, add the requested details, review everything, and submit your request.
Schedule ahead
Open Schedule, choose a future date and time, then review and submit. Please cancel more than 30 minutes before pickup when possible.
Check order status
Open Status to view current and scheduled requests. Pull down or use the refresh option if the latest update is not showing.
Saved locations
Open Account, then Saved locations to add or update frequently used addresses. Location permission is optional; addresses can be typed manually.
Delete your account
Open Account and choose Delete account. Complete or cancel active and scheduled orders first, then follow the confirmation steps.
Frequently Asked Questions
Quick answers
I cannot sign in or receive my verification code. What should I do?
Confirm that you entered a valid 10-digit mobile number and that your phone can receive text messages. Check your connection, wait briefly, and try again. If it still does not work, call or text (419) 618-6844.
Where is in-app service available?
The customer app is intended for local rides and deliveries in Tiffin, Ohio. For an out-of-town request, contact our dispatcher directly so we can confirm availability.
How do I pay for my order?
Payment is handled directly with your driver. The customer app does not collect or store your payment-card information.
Does the app need my location?
No. Location access can make address entry easier, but it is optional. You can type pickup and drop-off addresses manually.
How do I send feedback about the app?
Open Account and select App feedback, or email dees.delivery.tiffin@gmail.com.
Where can I read the privacy policy?
Read the Dee's Delivery customer app privacy policy here.